July 2008


Striving for 100% customer satisfaction

Striving for 100% customer satisfaction As patient satisfaction figures more prominently in health care and quality measurement, some worry that hospitals' standard patient satisfaction surveys don’t accurately measure hospitalist care. How should hospitalists prepare for future use of satisfaction data?.

Letter from the Editor

There’s been more talk than ever lately about patient satisfaction, due in part to CMS’s recent inclusion of patient satisfaction data on its Hospital Compare Web site.

Letters to the Editor

Letters to the Editor Readers respond to CAM, alternative scheduling.

In the News

Report: Many elderly take inappropriate prescription drugs.

Quick response, teamwork protected patients during heparin recall

As pharmacists monitored hospital supplies, physicians and nurses monitored patients.

For glucose control, balance is key

An expert offers tips on finding the right insulin combination.

Fight burnout while fostering experience

Investing in hospitalist programs now can pay off later.

Medical ethics in the line of fire

Physicians debate dilemmas posed by the war on terror.

Journal watch: Recent studies of note

Recent studies about antipsychotic use in the elderly, heart failure hospitalizations, and other topics.