When former hospitalist M. Bridget Duffy, MD, became chief experience officer at the Cleveland Clinic last year, she explored every aspect of the hospitalâ€™s operation and set out to improve it. The changes instituted by her office of patient experience are making the Cleveland Clinic look and feel more like part of a very customer-service-oriented industry. That's no coincidence, say experts.
Expert analysis: Woman with recent stroke and a patent foramen ovale.
Exotic travel trend poses new challenges for hospitalists.